FAQ
Regular Business Hours
Our team is available to assist you during the following business hours:
Monday: 8:00 AM – 5:00 PM Pacific Time
Tuesday: 8:00 AM – 5:00 PM Pacific Time
Wednesday: 8:00 AM – 5:00 PM Pacific Time
Thursday: 8:00 AM – 5:00 PM Pacific Time
Friday: 8:00 AM – 5:00 PM Pacific Time
Saturday: Closed
Sunday: Closed
If you have questions or need assistance with an order, please contact us during regular business hours at 1-877-741-7878 or 1-855-588-5168.
Order Processing Time
Orders that have been successfully received, authorized, and confirmed are typically processed and shipped within 1–5 business days.
Orders placed outside of regular business hours, after applicable carrier cutoff times, on weekends, or on holidays will begin processing on the next business day.
During periods of increased order volume, including peak seasons and holidays, additional processing time may be required.
Please note that order processing time is separate from carrier transit time. Estimated delivery times provided by UPS, FedEx, or USPS begin after the order has been processed, shipped, and accepted by the carrier.
Got Shades International makes every reasonable effort to process, pack, and release orders to the carrier as quickly as possible. However, same-day processing is not guaranteed unless an eligible expedited order meets all applicable requirements.
Standard Carrier Processing & Pickup Schedule
Our regular warehouse shipping and processing hours are:
Monday – Friday: 8:00 AM – 5:00 PM Pacific Time
Saturday: Closed
Sunday: Closed
Approximate daily carrier pickup times are:
UPS & FedEx: 2:30 PM – 3:00 PM Pacific Time
USPS: 10:00 AM – 11:00 AM Pacific Time
Carrier pickup times are approximate and may vary due to carrier scheduling, holidays, weather conditions, service interruptions, or other circumstances outside of our control.
UPS & FedEx Expedited Shipping
Expedited shipping services may be available through UPS and FedEx, including:
- Next Day Air / Overnight services
- 2nd Day Air / 2-Day services
- 3 Day Select / 3-Day services
Orders requesting same-business-day processing and carrier release must be received and confirmed before 12:00 PM Pacific Time.
Expedited orders received after the 12:00 PM Pacific Time cutoff will generally begin processing on the next business day.
Selecting an expedited shipping service does not guarantee same-day processing if an order requires additional payment authorization, account verification, documentation, inventory verification, address correction, or other information before it can be released.
If you have a specific delivery requirement or special shipping request, please contact us before placing your order so we can assist you in determining the most appropriate available shipping method.
Free Ground Shipping
Got Shades International proudly offers Free UPS / FedEx Ground Shipping within the contiguous United States on qualifying orders over $100.
Please note:
- A valid, complete, and deliverable physical shipping address is required.
- P.O. Box addresses are not accepted for UPS shipments.
- Free shipping applies only to qualifying UPS / FedEx Ground shipments.
- Alaska and Hawaii are excluded from the free shipping offer.
- Customers are responsible for providing a complete and accurate shipping address when placing an order.
- Got Shades International reserves the right to select the eligible ground carrier used for orders qualifying for free shipping.
If a valid physical shipping address cannot be provided or verified, Got Shades International reserves the right to cancel the order.
Shipping Charges
For orders that do not qualify for free shipping, applicable shipping charges are calculated based on factors such as the shipping destination, package dimensions, package weight, selected carrier, and shipping service.
Applicable shipping charges will be displayed or added to the order total.
Got Shades International ships primarily through UPS and FedEx, allowing us to provide competitive commercial shipping rates based on our shipping volume.
Returned Packages Due to Incorrect or Incomplete Addresses
Customers are responsible for verifying that the shipping address provided with their order is complete, accurate, and deliverable before submitting the order.
If a shipment is returned to Got Shades International by UPS, FedEx, USPS, or another carrier because of an incorrect, incomplete, invalid, or undeliverable address provided by the customer, the customer will be responsible for the return shipping charges assessed by the carrier.
Any applicable return shipping charges will be deducted from the customer's refund amount before the refund is issued.
This policy applies to all shipments, including:
- Orders that originally qualified for Free Shipping
- Orders for which the customer paid a shipping charge
- Ground shipments
- Expedited shipments
For orders that originally qualified for Free Shipping, the customer will still be responsible for any return shipping charges assessed by the carrier when the package is returned because of an incorrect, incomplete, invalid, or undeliverable customer-provided address.
Original shipping charges, when applicable, are non-refundable.
Any additional carrier fees resulting from an incorrect or incomplete customer-provided address, including applicable address correction, return-to-sender, or other related carrier charges, may also be deducted from the customer's refund when assessed by the carrier.
Minimum Order
Got Shades International does not require a minimum order dollar amount.
Customers may purchase as little or as much merchandise as their business requires.
Most sunglasses are sold according to the quantities and assortments indicated on the individual product page.
Customers placing smaller orders are encouraged to take advantage of our Free Ground Shipping on qualifying orders over $100.
Bulk Discounts
Qualifying bulk discounts are automatically calculated and applied in the shopping cart based on the applicable purchase amount or quantity.
Bulk discounts generally do not apply to merchandise that is already offered at special or discounted pricing, including applicable:
- Clearance merchandise
- Specials
- Everyday Value merchandise
- Licensed NFL merchandise
- Licensed MLB merchandise
- Licensed NCAA merchandise
- Cases, pouches, and repair kits
Applicable discounts and eligibility will be reflected during the ordering process.
Individual Color Selection & Factory Assortments
Products offered in pre-assorted factory color combinations are sold in their original factory assortment.
Individual colors from a factory-prepacked assortment cannot be separated, substituted, remixed, or individually selected.
Each product page provides applicable color information and reference images to show the colors included with the style whenever available.
Got Shades International does not break down or remix factory-prepacked color assortments for individual orders.
Will Call & Third-Party Pickup
Due to insurance and liability requirements associated with our industrial warehouse facility, in-person will call, customer pickup, and third-party pickup services are not available for website orders.
No exceptions can be made to this policy.
All website orders must be shipped using an approved shipping method.
California Seller's Permit & Resale Certificate Requirements
First-time California customers purchasing merchandise for resale are required to provide a valid California Seller's Permit and completed California Resale Certificate to be kept on file with Got Shades International.
California resale documentation must be received and verified before merchandise can be released for an applicable order.
Customers located outside of California who request shipment to a California delivery address may also be required to provide applicable California resale documentation for the California destination.
Completed documentation may be submitted to us using the contact methods provided by Got Shades International.
If you have questions regarding California resale documentation requirements, please contact our customer service team for assistance.
International Orders
Product standards, labeling requirements, certifications, customs requirements, and import regulations vary by country.
Merchandise manufactured or imported for sale within the United States may not necessarily satisfy the regulatory or import requirements of another country.
Because of these differences, online orders are currently limited to eligible customers and destinations within the United States, Canada, and Mexico.
Orders containing billing or shipping information outside of supported countries may be canceled.
International customers are responsible for determining whether merchandise complies with applicable importation, resale, labeling, customs, tax, and regulatory requirements in their destination.
Returns & Exchanges
Return or exchange requests must be made and merchandise must be shipped back within 10 business days of delivery, unless otherwise authorized by Got Shades International.
A copy of the original order information or order confirmation number should be included with the return so the shipment can be properly identified.
Merchandise Condition & Packaging
Sunglasses must be returned in their original poly bags, complete 12-piece quantity, and original dozen-box packaging.
Non-sunglasses merchandise must be returned in its original packaging.
If merchandise was purchased and shipped as a complete dozen or factory assortment, the entire dozen or assortment must be returned. Individual pieces should not be removed or retained, including when only one piece is believed to be damaged or defective.
Upon receipt and inspection of an approved return, Got Shades International will process the applicable exchange, merchandise credit, or refund based on the original invoiced merchandise value, as appropriate.
Return Shipping Charges
Customer-paid shipping charges associated with returning merchandise are generally non-refundable, except for qualifying manufacturing defects, merchandise damaged during shipment, or other situations specifically approved by Got Shades International.
Defective or Damaged Merchandise
Manufacturing defects or merchandise damaged during transit should be reported to Got Shades International as soon as possible.
Customers may be asked to provide photographs of the merchandise and packaging so that the issue can be reviewed before return instructions are provided.
Once the issue has been reviewed and approved, Got Shades International may provide a return shipping label or authorize another return method.
Approved exchanges or refunds are generally processed within 5 business days after the returned merchandise has been received and inspected.
2026 Holiday Schedule
Got Shades International observes the following 2026 office and warehouse closures:
New Year's Holiday: January 1–4, 2026 — Closed
Memorial Day: May 25, 2026 — Closed
Independence Day Holiday: July 3, 2026 — Closed
Labor Day: September 7, 2026 — Closed
Thanksgiving Day: November 26, 2026 — Closed
Day After Thanksgiving: November 27, 2026 — Closed
2026 Christmas & New Year Holiday Closure
Our office and warehouse will close for the Christmas and New Year holiday period at the end of the business day on Wednesday, December 23, 2026.
We will reopen and resume normal business operations on Monday, January 4, 2027.
Orders received before December 23, 2026 will be processed with the goal of shipping by December 23, subject to normal processing requirements and carrier availability.
Orders received on December 23, 2026 will be processed as quickly as possible; however, same-day shipment is not guaranteed.
Orders that cannot be completed before the holiday closure and orders received while our office and warehouse are closed will be processed in the order received beginning when normal operations resume.
Due to the potentially high volume of orders received during the holiday closure, please allow an additional 2–3 business days of processing time beyond our normal processing timeframe.
Carrier transit times may also be affected by holiday schedules and increased seasonal shipping volume.
Contact Got Shades International
For questions regarding orders, shipping, returns, wholesale purchasing, or account requirements, please contact us during regular business hours.
Phone: 1-877-741-7878
Phone: 1-855-588-5168
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM Pacific Time