FAQ

Regular Business Hours

Monday:           8:00am – 5:00pm PST 
Tuesday:          8:00am – 5:00pm PST 
Wednesday:     8:00am – 5:00pm PST 
Thursday:         8:00am – 5:00pm PST 
Friday:              8:00am – 5:00pm PST
Saturday:          Closed
Sunday:            Closed

 

Order Processing Time

All orders placed, confirmed and received within the business hours listed above will usually be processed and shipped out within 72hrs after the confirmation is received. (Processing time for orders placed after cutoff time, business hours, weekend and holidays will start on the following business day)

Please be reassured we will make every effort to get your order processed and released for final delivery to you as soon as we possibly can.

 

Stander UPS / USPS Processing Hours / Pickup Time

Monday:           8:00am – 5:00pm PST 
Tuesday:          8:00am – 5:00pm PST 
Wednesday:     8:00am – 5:00pm PST 
Thursday:         8:00am – 5:00pm PST 
Friday:              8:00am – 5:00pm PST
Saturday:          Closed
Sunday:            Closed

UPS daily pickup time: 3:00pm PST

USPS daily pickup time: 10:00am PST

 

UPS Expedited Service Shipping Hours

Orders placed and expected to be processed and released on the same day with the below mentioned UPS expedited services must be received prior to the cutoff time as indicated.

For UPS expedited services: Next Day Air, 2nd Day Air, 3 Day Select. Daily cutoff time is set at 12:00pm PST In order for the order to be processed on the same day.

Orders received after 12pm PST will be processed the next business day.

 

2021 Holiday Hours

Below is a list of federal holidays we observed alongside our primary shipping partner UPS.

New Year's Day - January 1, 2021 (Closed)
Memorial Day - May 31, 2021 (Closed)
Independence Day - July 4, 2021 (Observed) / July 5, 2021 (Closed)
Labor Day - September 6, 2021 (Closed)
Thanksgiving Day - November 25, 2021 (Closed)
Thanksgiving Day After - November 26, 2021 (Closed)
Christmas Holiday - Details Listed Below
New Year's Eve 2021 - Detail Listed Below
New Year's Day 2022 - Detail Listed Below

Our office and warehouse will be closed for the Christmas and New Year holidays starting at the end of business day of the December 24, 2021 and reopen on Monday January 3, 2022.

Orders received during these holidays will be processed in the order it was received on the next business day after the holiday.

But due to the possibility of high volume of orders received during these holidays, please allow an additional 1 to 2 business day on top of the normal turnaround time for orders to be picked, packed and shipped out.

If you have any questions and/or need for any assistances for adjusting your final delivery date. Please call our customer service line at 1-855-588-5168 for assistance.

 

Minimum Order

We DO NOT require a minimum order amount. Purchase as little or as much as your business requires. Most clients forgets about this when order small quantities. Please remember to utilize our free shipping offer with orders over $100 this will save you a great deal in the long run.

 

Bulk Discount

Bulk discount are automatically added and adjusted according to qualifying amount in cart.

Bulk discounts will not apply to any items already indicated with special pricing and/or already discounted in and/or under the following categories.

All items listed under in Clearance, Specials and Everyday Value
All items listed under Licensed NFL, Licensed MLB and Licensed NCAA
All items listed under Cases, Pouches and Repair Kit

  

Individual Color Selection

Color selection from a pre-assortment is not available. All styles are sold and shipped with a single color or all colors included as indicated in the individual item details, in the details there are color reference images for each color variation. We do not offer separation of individual color that comes from factory production pre-assortment. We do not breakdown the pre-assorted colors and we do not remix pre-assorted color for clients.

 

Will Call / Third Party Pickup

Due to insurance liability issues on industrial property. In person will call / client direct pickup and third party pickup is not an option being offered to any order (No exceptions)

 

California Seller's Permit & Reseller's Certificate

All “First Time” California customers will need to submit a copy of their California resale permit and California resale certificate to be kept on file with us. Please click here to receive a copy of the Resale Certificate. Once you complete the certificate form, you can either fax to us at (626) 363-7241 or email back to us at sales@gotshades.com. By California state tax law, we will not be able to release any merchandise to you without receiving these two documents.

All customers outside of California that wish to ship to an address inside California will also need to submit a copy of the California resale permit and certificate for the address that the package is to be delivered to. If you have any questions, please feel free to contact us. Thank you for your understanding.

 

Export Outside of US Domestic Market / US Production (NAFTA) Stander

All Got Shades International’s sunglasses styles, frames, lenses, parts and products are produced to meet and to exceed the requirement set forth by the USFDA guidelines and to pass the stringent test requirement in order for importation in to the United States and NAFTA countries.

However, the US stander is not accepted by many countries around the world that uses the European production stander or Australian production stander for importation. Since each of the three production stander differ is some way. There is currently no single production stander that can satisfy all three requirements. Our products will not be accepted by counties who’s stander is different from our production stander.

Because of above mentioned and recognizing potential issues. Our website is only able / willing to process and sent out orders received from NFATA participating countries (Canada, US and Mexico) Orders received with shipping and/or billing information outside of Canada, US and Mexico will be canceled.

      

Returns / Exchange

All returns or exchange must be made and sent back to us dated within 10 business days of client’s receiving delivery of our package. Any request or return request made after 10 business days after receiving of the package will not be accepted. Please include a print out of note with the original order confirmation number to identify the return package as yours. A receipt for shipping of the return goods back to us will serve as proof of return date.

All sunglasses must be returned in their original poly bag, 12 pieces quantity and dozen box packaging. All none sunglasses items must to be in its original packaging. A new master carton can be used for shipping of the return item back to us. Please do not keep any pieces for any reason, even if there is only 1 piece that was damaged. Please still return the whole dozen for replacement or refund. We will either resend desired exchange merchandise back to you or we will process the return as a refund base on the original invoice cost upon confirmation of the return to our warehouse facility.   

All shipping cost for the returned items will NOT be refunded (with exception to production defect and damaged during shipping)

Production defect items or damaged during transit happens from time to time. Please contact us by email or our told free number for resolution. We will request for a few images of the defective or the damaged item in question to be e-mail to us for reference. Once the issue has been reviewed, we will either forward you a return UPS label or you may choose to return the item first on your own with USPS or UPS, we will requests for a receipt to reimburse you for the shipping cost once we have received and processed the return along with the merchandise cost of the item. In general, we will process the exchange or return within 5 business day after receiving of the package.