Regular Business Hours

Monday:           8:00am – 5:00pm PST 
Tuesday:           8:00am – 5:00pm PST 
Wednesday:      8:00am – 5:00pm PST 
Thursday:          8:00am – 5:00pm PST 
Friday:              8:00am – 5:00pm PST
Saturday:          Closed
Sunday:            Closed

If you have more questions and/or need for assistances. Please feel free to give us a call during our business hours at 1-877-741-7878 or 1-855-588-5168


2024 Holiday Hours

Below is a list of federal holidays we observed alongside our primary shipping partner UPS.

New Year's Day - January 1, 2024 (Closed)
Memorial Day - May 27, 2024 (Closed)
Independence Day - July 4, 2024 (Closed)
Labor Day - September 2, 2024 (Closed)
Thanksgiving Day - November 28, 2024 (Closed)
Thanksgiving Day After - November 29, 2024 (Closed)
Christmas Holiday - Details Listed Below
New Year's Eve 2024 - Detail Listed Below
New Year's Day 2025 - Detail Listed Below

Orders received before December 23rd 2023 will be processsed and shipped out on December 23rd 2023. Orders received on December 23rd will be processed as quickly as possible. However, there is a chance orders received on the 23rd will not be processed and shipped out on or after January 2nd 2025 after we reopen.

Our office and warehouse will be closed for the 2024 Christmas and New Year holidays starting on the end of business day of December 23rd 2024 and we will be returning on the morning Thursday January 2nd 2025.

All orders received during these holiday hours will be processed in the order it was received. We will start processing orders received on the morning of January 2nd 2025.

But due to the possibility of high volume of orders received during the holidays, please allow an additional 2 to 3 business day on top of the normal turnaround time for orders to be picked, packed and shipped out.


Order Processing Time 

All orders placed, confirmed and received within the business hours listed above will usually be processed and shipped out within 72hrs after the confirmation is received. (Processing time for orders placed after cutoff time, business hours, weekend and holidays will start on the following business day)

Please be reassured we will make every effort to get your order processed and released for final delivery to you as soon as we possibly can.


Stander UPS / USPS Processing Hours / Pickup Time

Monday:           8:00am – 5:00pm PST 
Tuesday:          8:00am – 5:00pm PST 
Wednesday:     8:00am – 5:00pm PST 
Thursday:         8:00am – 5:00pm PST 
Friday:              8:00am – 5:00pm PST
Saturday:          Closed
Sunday:            Closed

UPS daily pickup time: 3:00pm PST

USPS daily pickup time: 10:00am PST


UPS Expedited Service Shipping Hours

Orders placed and expected to be processed and released on the same day with the below mentioned UPS expedited services must be received prior to the cutoff time as indicated.

For UPS expedited services: Next Day Air, 2nd Day Air, 3 Day Select. Daily cutoff time is set at 12:00pm PST In order for the order to be processed on the same day.

Orders received after 12pm PST will be processed the next business day.



Due to insurance liability issues on industrial property. In person will call / client direct pickup and third party pickup is not an option being offered to any order (No exceptions)


Shipping Info
Got Shades International offers Free Shipping with UPS ground service within 48 contiguous states for all orders over $100. If free shipping optioned is selected, please provide us a valid physical address. UPS does not accept any P.O. Box addresses for final delivery. Free shipping offer orders will only be shipped with UPS ground service, if a physical address is not available for UPS delivery. We reserve the right to cancel the order due to this issue. (Alaska and Hawaii are excluded from free shipping offer) We highly recommend you to take advantage of this offering.

Actual shipping charges will be calculated base on the size and the weight of the purchased merchandise then added to the grand total of your order. Please be advice our primary package delivery service is UPS, with UPS our customers can benefit from the best discounted rate due to large shipping volume.

The turnaround time for orders is usually within 24hrs to 48 hrs after order is confirmed and received. We always try our best to process your order as soon as possible. However during peak season (from January to September) 48hrs to 72hrs of processing should be expected.

Expedited shipping orders must be placed before 12:00pm PST cutoff time to be shipped out on the same day. If you have special requests or certain needs of delivery, please call or email us so we can arrange the best shipping method for you.

All Packages are sent using our primary shipping method of UPS ground unless otherwise selected during checkout. If you wish to calculate UPS shipping cost and time, click here for UPS website.