Shipping
Regular Business Hours
Got Shades International's regular office and warehouse business hours are:
Monday: 8:00 AM – 5:00 PM Pacific Time
Tuesday: 8:00 AM – 5:00 PM Pacific Time
Wednesday: 8:00 AM – 5:00 PM Pacific Time
Thursday: 8:00 AM – 5:00 PM Pacific Time
Friday: 8:00 AM – 5:00 PM Pacific Time
Saturday: Closed
Sunday: Closed
If you have questions or need assistance with an order, please contact us during regular business hours at 877-741-7878 or 855-588-5168.
Order Processing Time
Orders that have been successfully received, authorized, and confirmed are typically processed and shipped within 1–5 business days.
Orders placed outside of regular business hours, after applicable carrier cutoff times, on weekends, or on holidays will begin processing on the next business day.
During periods of increased order volume, including peak seasons and holidays, additional processing time may be required.
Please note that order processing time is separate from carrier transit time. Estimated delivery times provided by UPS, FedEx, or USPS begin after the order has been processed, shipped, and accepted by the carrier.
Got Shades International makes every reasonable effort to process, pack, and release orders to the carrier as quickly as possible. However, same-day processing is not guaranteed unless the order qualifies for an applicable expedited shipping service as described below.
Carrier Processing & Pickup Schedule
Our standard warehouse shipping and processing hours are:
Monday – Friday: 8:00 AM – 5:00 PM Pacific Time
Saturday: Closed
Sunday: Closed
Regular carrier pickup times are approximately:
UPS & FedEx: 2:30 PM – 3:00 PM Pacific Time
USPS: 10:00 AM – 11:00 AM Pacific Time
Carrier pickup times are approximate and may vary due to carrier scheduling, holidays, weather, service interruptions, or other circumstances outside of our control.
Expedited Shipping
Expedited shipping services may be available through UPS and FedEx, including:
- Next Day Air / Overnight services
- 2nd Day Air / 2-Day services
- 3 Day Select / 3-Day services
Orders requiring expedited service and requesting same-business-day processing and carrier release must be received and confirmed before 12:00 PM Pacific Time.
Expedited orders received after the 12:00 PM Pacific Time cutoff will generally begin processing on the next business day.
Selecting an expedited shipping service does not guarantee same-day processing if an order requires additional verification, documentation, payment authorization, address correction, or other information before it can be released.
If you have a specific delivery requirement, please contact us before placing your order so we can assist you in determining the most appropriate available shipping method.
Shipping Charges
For orders that do not qualify for free shipping, applicable shipping charges are calculated based on factors such as the shipping destination, package dimensions, package weight, selected carrier, and shipping service.
Shipping charges will be displayed or added to the applicable order total.
Got Shades International primarily ships through UPS and FedEx, allowing us to provide competitive shipping rates based on our commercial shipping volume.
Free Ground Shipping
Got Shades International proudly offers Free UPS / FedEx Ground Shipping within the contiguous United States on qualifying orders over $100.
Please note:
- A valid, complete, and deliverable physical shipping address is required.
- P.O. Box addresses are not accepted for UPS shipments.
- Free shipping applies only to qualifying UPS / FedEx Ground shipments.
- Alaska and Hawaii are excluded from the free shipping offer.
- Customers are responsible for providing a complete and accurate shipping address when placing an order.
- Got Shades International reserves the right to select the eligible ground carrier used for orders qualifying for free shipping.
If a valid physical shipping address cannot be provided or verified, Got Shades International reserves the right to cancel the order.
Returned Packages Due to Incorrect or Incomplete Addresses
Customers are responsible for verifying that their shipping address is complete and accurate before submitting an order.
If a shipment is returned to Got Shades International by UPS, FedEx, USPS, or another carrier because of an incorrect, incomplete, invalid, or undeliverable address provided by the customer, the customer will be responsible for any return shipping charges assessed by the carrier.
Any applicable carrier return shipping charges will be deducted from the customer's refund amount.
This policy applies to all shipments, including:
- Orders that originally qualified for Free Shipping
- Orders for which the customer paid a shipping charge
- Ground and expedited shipments
Original shipping charges, when applicable, are non-refundable.
Additional carrier fees resulting from an incorrect or incomplete customer-provided address, including applicable address correction or return-to-sender charges, may also be deducted from the refund when assessed by the carrier.
Will Call & Third-Party Pickup
Due to insurance and liability requirements associated with our industrial warehouse facility, in-person will call, customer pickup, and third-party pickup services are not available for website orders.
No exceptions can be made to this policy.
All website orders must be shipped using an approved shipping method.
2026 Holiday Schedule
Got Shades International observes the following 2026 holidays and warehouse closures:
New Year's Holiday: January 1–4, 2026 — Closed
Memorial Day: May 25, 2026 — Closed
Independence Day Holiday: July 3, 2026 — Closed
Labor Day: September 7, 2026 — Closed
Thanksgiving Day: November 26, 2026 — Closed
Day After Thanksgiving: November 27, 2026 — Closed
2026 Christmas & New Year Holiday Closure
Our office and warehouse will close for the Christmas and New Year holiday period at the end of the business day on Wednesday, December 23, 2026.
We will reopen and resume normal business operations on Monday, January 4, 2027.
Orders received before December 23, 2026 will be processed with the goal of shipping by December 23, subject to normal processing requirements and carrier availability.
Orders received on December 23, 2026 will be processed as quickly as possible; however, same-day shipment is not guaranteed. Orders that cannot be completed before the holiday closure will resume processing after we reopen on January 4, 2027.
Orders placed while our office and warehouse are closed will remain in our system and will be processed in the order received beginning when normal operations resume.
Due to the potentially high volume of orders received during the holiday closure, please allow an additional 2–3 business days of processing time beyond our normal processing timeframe.
Carrier transit times may also be affected by holiday schedules and increased seasonal shipping volume.
Additional Shipping Information
Shipping and delivery dates are estimates and are not guaranteed unless specifically guaranteed by the selected carrier service.
Once a shipment has been released to the carrier, delivery schedules may be affected by weather conditions, carrier delays, service disruptions, incorrect delivery information, holidays, or other circumstances outside of Got Shades International's control.
Customers are encouraged to review their shipping address, selected shipping method, and order information carefully before submitting an order.
For shipping questions or special delivery requirements, please contact Got Shades International during regular business hours at 877-741-7878 or 855-588-5168.